Explorer · Support

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to the edit.

Help with your licence key, activating your two devices, hardware changes, and reconnecting the panel. Explorer is the released extension, so everything below applies to it.

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The things people ask most.

01

Finding your licence key

Your Payhip licence key is in the purchase email and on the receipt. Use that same key when you activate Explorer from its panel.

02

How many computers

Your licence covers two permanent devices, for example a desktop and a laptop. Activate each one with the same key.

03

Replacing a machine

The two device slots are permanent, so there is no self-service transfer. Email support for a genuine hardware change and your devices will be reset.

04

The panel cannot reach the server

A connection is needed for the first activation only. After that Explorer keeps working offline for up to 30 days before it asks you to reconnect and refresh the licence.

05

Talking to a human

Email support@amvtoolspro.com with a short description of the problem and which Adobe host you are using.

06

Which versions are supported

After Effects 17.0 and later, and Premiere Pro 13 and later. Explorer ships as a signed .zxp extension.

Product 01 Available now
AMV Tools Pro

Explorer

The released extension, and the only one with a purchase link today.

Get Explorer
Product 02 Coming soon
AMV Tools

Pro

A separate extension in development. Details will be published here when it is ready.

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Still stuck

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Tell us the Adobe host, the version, and what you were doing when it went wrong.